Rollshot — Support
Contact
Questions, bugs, or ideas? Email info@miramiao.com. Telling us your device model, iOS version and which app you were capturing helps a lot.
Frequently asked
How does Scroll & record work?
Tap Start recording. The system recording sheet opens with Rollshot already selected; tap Start. Go back to the page you want, scroll to the bottom, then pause for 3 seconds. The recording stops on its own and the long screenshot is ready. You can also long-press the Screen Recording button in Control Center and choose Rollshot.
Will a screen-recording video show up in Photos?
No. Rollshot keeps only the key frames it needs and never produces a video. The only thing that reaches your library is the long screenshot you choose to save.
One seam doesn’t line up
Every seam has a small handle on the right of the result page. Tap it to drag the lower part into place, or delete a segment that was stitched wrong. An orange seam means content may be missing there, usually from scrolling too fast or a popup. Take one more screenshot and stitch it in with Stitch screenshots.
A sticky header or toolbar repeats
The Sticky header switch on the result page is on by default and keeps it once. Headers that are translucent or change colour are occasionally missed; toggle the switch off and on, or use Crop.
What do the screenshots need to look like?
Taken on the same device, same size, and adjacent shots should overlap, even by a line or two of text. Order doesn’t matter; they are sorted by content.
Images are blank in a web page capture
Some sites load images only when scrolled into view. Scroll through the page once so everything loads, then tap Capture the whole page.
I bought Pro but it isn’t unlocked
Tap Restore purchases in the app’s Settings, and make sure you are signed in with the Apple account used for the purchase.
I have a promo code
On the Pro page tap “Have a promo code? Redeem in App Store”, or use “Redeem Gift Card or Code” in your App Store account page. Then tap Restore purchases in the app.
Links
Rollshot on miramiao.com — features, pricing and FAQ
miramiao.com — all our apps